Company: Forster Rohner AG
Addresses: Flurhofstrasse 150, CH-9000 St. Gallen
Responsible person: Luisa Gomringer
Telephone number: +41 71 243 15 57
E-mail address L.Gomringer@forsterrohner.com
Version of 11/2023
1 General information on data processing
1.2 Legal basis
The legal basis for our data processing is specifically Art. 5-9 FADP ("Terms and principles"). In order to protect the managed data against manipulation, loss, destruction or access by unauthorised persons in accordance with the current state of the art, we use modern technical security measures and improve these on an ongoing basis.
1.3 Processed personal data
The personal data we process includes sensitive personal data within the meaning of the FADP. Particularly sensitive personal data will only be processed in individual cases and after a corresponding declaration of consent.
1.4 Your rights
You are entitled to request detailed information about what personal data we hold about you and how we process it. You are also authorised to request a copy of your personal data at any time. You can also have your data corrected or deleted, restrict our processing activities regarding this information and object to the processing of your personal data. You can also decide to withdraw your consent. Please note that even if you have decided to withdraw your consent, we may continue to process your personal data to the extent required or permitted by law.
2 Processing methods
2.1 Personal data collected
We collect all information relating to you that you provide to us, in particular your name and contact details (e.g. name, address, telephone number or e-mail address) or your purchases in our shops (e.g. brand, size, price). We store your personal data as long as it is necessary for the purpose for which it was collected and as long as we have a legitimate interest in storing personal data, for example to process complaints and to find your previous purchases.
2.2 Cooperation with third parties
We may share your personal data with trusted third parties. Your data will only be handled internally and will remain in Switzerland.
The disclosure of personal data to cooperation partners such as payment service providers takes place exclusively for the purpose of fulfilling our services and only to the extent necessary for this purpose. We inform data subjects about the disclosure.
2.3 Disclosure of personal data abroad
Data processing servers are located either in Switzerland or in the EU. We work exclusively with contract processors who undertake to process data in compliance with the GDPR.
We store our e-mail traffic for as long as an ongoing business relationship or the like requires storage.
2.5 Social media
If the user contacts us via Instagram, Facebook or LinkedIn, the user's personal data entered on this occasion will be used to process the enquiry. The user's data will be deleted by us if the user's enquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing. For paid postings on social media (Facebook, Instagram, LinkedIn), we use the contact details of the respective providers.
2.6 Data backups
In the interests of data security, we regularly create data backups of our business data, which are stored on data carriers and cloud services in Switzerland or in the EU. The frequency of data backups is based on relevant recommendations.
2.7 Data protection measures
Data security is an important concern for us. We use appropriate technical and organisational security procedures (e.g. the latest firewall technologies, antivirus programs, strict access guidelines). We store your customer data on our own servers in Switzerland.
In addition to the domain www.forsterrohner.com, the website may also include project-related websites and services provided by service partners. Visitors to the website are not obliged to provide personal data unless we indicate this in individual cases.
Cookies are data that are stored by our websites on the user's end device via the browser. On the one hand, the cookies we use serve to increase and improve the user-friendliness of our websites. On the other hand, cookies help to collect statistical data on website usage and to use the data obtained for analysis and advertising purposes.
Some cookies are automatically deleted from your end device as soon as the browser is closed (so-called session cookies). Other cookies are stored for a specific period of time that does not exceed 2 years (persistent cookies). We may also use third-party cookies, which are managed by third parties in order to offer certain services.
2.10. Contact form
Data transmitted via the contact form, including your contact details, will be stored in order to process your enquiry or to be available for follow-up questions. This data will not be passed on without your consent.
The data entered in the contact form is processed exclusively on the basis of your consent (Art. 6 GDPR). You can revoke your consent at any time. An informal notification by e-mail is sufficient for cancellation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
Data transmitted via the contact form will remain with us until you ask us to delete it, revoke your consent to storage or there is no longer any need to store the data. Mandatory statutory provisions - in particular retention periods - remain unaffected.
2.11. SSL or TLS encryption
For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the "https://" address line of your browser and the lock symbol in the browser line.
2.12. Server log files
We automatically collect a range of technical data, which may also be personal data, each time this website is accessed.
- IP address of the user
- Name of the website or file accessed
- Date and time of access
- Notification of successful access
- Browser type and version
- Operating system of the user
- Referrer URL (the previously visited page)
This data is not merged with other data sources. The basis for data processing is Art. 6 FADP, which regulates the conditions to be fulfilled for the lawfulness of data processing. IP addresses are anonymised.
You can subscribe to our free newsletter either on our website or in the password-protected area of your customer account.
If you have activated the subscription for the free newsletter in the password-protected area of your customer account, you will receive the first newsletter immediately with the next dispatch.
Verification of registration
If you have activated the subscription for the free newsletter on our website, the first newsletter will only be sent after we have verified your e-mail address. To do this, we use the "double opt-in" principle. This means that you will first receive an e-mail in which you must confirm that you have initiated the free subscription to the newsletter yourself.
If you have not subscribed to the newsletter but nevertheless receive a verification e-mail, you can simply ignore it.
To send you the newsletter, we only use the data that you have stored in your customer account or that you have provided to us when subscribing to the newsletter via our website and that is necessary for the delivery of the newsletter.
We use a mailing service provider based in Switzerland to deliver the newsletter. The mailing lists for the newsletter are stored within Switzerland or within the European Economic Area (EU/EEA).
This mailing service provider has undertaken to us to process and protect the personal data entrusted to it in accordance with the same principles as if we were doing it ourselves. In addition, it has undertaken to us that it will not forward the e-mail addresses transmitted by us to third parties, either in part or in full, or make them accessible to third parties in any form whatsoever.
Each time we send out a newsletter, we measure the deliverability rate, the newsletter opening rates and the number of links that were accessed within a newsletter.
These key figures are incorporated into a cumulative analysis of recipient behaviour. In particular, the number of links accessed helps us to understand which topics are of particular interest to the recipients of our newsletters.
All key figures are analysed across all recipients; we do not draw any conclusions about individual recipients of our newsletter.
Log in to your customer account, select the "Newsletter" section and click on the "Unsubscribe newsletter" function. Alternatively, you can use the "Unsubscribe from newsletter" function in the footer of each newsletter.